Portal for residents
- Osteröder Straße 6 b, 38678 Clausthal-Zellerfeld
Everything you need to know about living in Haus II!
Dormitory ABC
- Accommodation confirmation: See registration office
- Airing: 3 times a day for a few minutes with the window wide open
- Barbecue area: see grounds
- Basketball court: see grounds
- Bicycle parking spaces: Bicycles can be parked in the basement.
- Broadcasting fees: More information at www.rundfunkbeitrag.de
- Cardof the TU/TU-Card/Mensa‐Card:See TU-Card
- Certificate of enrolment: Please present your valid certificate of enrolment to the dormitory support at the beginning of each semester. It can be uploaded via the portal.
- Cleaning: Kitchens and bathrooms are cleaned every weekday week for support. The tenants have to clean the rooms independently after soiling or use, respectively.
- Cleaning of the hob: Please clean the hob and the oven properly after use.
- Clerk: Responsible for all matters relating to the rental contract
- Damage report: You can file a damage report via the portal.
- Deposit repayment: approx. 6 weeks after the termination of the rental contract
- Doorbell labelling: You get your name tag for the doorbell and letterbox from the dormitory support.
- Dormitory support: Responsible for moving in and moving out, handing over of the keys and everything related to life in the dormitory
- Dryer: See washing machines / dryers
- Duration of residence: Currently limited to a maximum of 5 years
- Emergency exits / escape routes: It is essential to keep escape routes clear! Please observe the according signs. Emergency exits are secured through a door guard. Only open these doors in emergencies, otherwise an acoustic signal will sound.
- Energy costs: Please switch off the light when leaving the room. Also turn off the heater if the window is open.
- Fan in the bathroom: Filters are regularly changed by employees of the Student Services.
- Fire alarm: See smoke detector
- Fire extinguishers: Located in the corridors and the shared kitchens.. In the case of negligent use, additional costs will arise for the residents responsible.
- Fire safety regulations: You can find the current fire safety regulations here.
- Furniture: The existing furniture mustn’t be swapped out.
- GEZ: See broadcasting fees
- Grounds: Located between the dormitories I and II are a barbecue area, seating and a basketball court, all of which can be used by the tenants.
- Heating / thermostat: Night setback of the heating takes place between 10 p.m. and 6 a.m.
- House rules: Please observe the house rules in the dormitory. You can find these in the rental terms in the download area.
- Internet: You get Internet access with the rental contract. You can find the user agreement in the download area.
- Letterbox(‐labelling):see doorbell
- Liability insurance: Included with the conclusion of the rental contract (more information in the download area)
- Loss of keys: Contact the locksmith.
- Mensa card:See TU‐Card
- Mobile phone number: Please give your current mobile phone number to the dormitory support.
- Moving: Moving or changing rooms is possible for a fee. If you wish to move within the dormitories, please apply again and contact the responsible clerk. You can also submit an exchange application via the portal.
- Moving out: Make an appointment with the dormitory support 14 days before moving out
- Online damage report: See defect report
- Pets: Not allowed in the dormitory
- Post (delivery): There is a letterbox for each apartment. Please be sure to provide the room number in the address!
- Pre‐acceptance:You have to make an appointment with the dormitory support for the pre-acceptance within 3 days after submitting your cancellation. The current condition of the room is recorded for the purpose of any renovation after moving out.
- Quiet times: Can be found in the house rules (more information: See house rules)
- Registration office / citizens' office: Register within 14 days after moving in with the accommodation confirmation that you receive from the dormitory support when you move in.
- Residence: See registration office
- Residence entitlement: Every student is entitled who is enrolled at the universities in our area of responsibility.
- Room exchange: See moving
- Room temperature: Please ensure that the room temperature is constant. Don’t let the room cool down for a longer period.
- Security: Please close doors and windows when leaving the room/apartment
- Shared kitchens/bathrooms: Must be left clean after each use
- Shower/ silicone: Please wipe the shower with a dry cloth after each use to prevent mould formation
- Smoke detectors: Available. Never open or manipulate the device yourself! Maintenance is performed by the company Minol. Please report defective smoke detectors to the dormitory support or directly to Minol: Phone (0711) 94 91 19 99
- Smoking: Prohibited in all halls and common rooms!
- Storage rooms: There are no storage rooms at the dormitory.
- Subletting: Possible under certain conditions. You will receive the sublease agreement from your responsible clerk.
- Tableware: NOT included. All tenants are responsible for dishes themselves.
- Termination: In the case of the semester contract, termination is possible with a notice period of two months to the end of the semester (more information in the rental contract).
- TU‐Card:The electronic student ID can also be used as a library card and cafeteria card. Information at www.tucard.tu-clausthal.de
- TV: Cable TV connection socket is available in every room.
- Voltage: 220 V
- Washer/dryer:Are available and can be used without a fee. Detergent is added automatically and mustn’t be added yourself. Please do NOT dry your laundry in the room, apartment or hall!
- Waste/-separation: Please separate waste and dispose of it properly on a regular basis. Waste bins are available in / at the dormitory. Waste bins are available for the following types of waste:
Residual waste = grey
Plastic waste = yellow
Paper / cardboard = blue
What belongs in which bin?
There are public containers for glass and cardboard/paper available near the dormitory.
Emergency numbers
| Locksmith (public) | Company Meineke, Phone (053 21) 13 58 |
| Water main breaks | Company Lehne: Mobile (0160) 582 39 46 |
| Fire brigade | 112 |
| Police | 110 |
| Rescue directing centre | 19 222 |
| Medical on-call duty | 116 117 |
| Poison control centre | (0551) 192 40 |
| Emergency on-call duty (until 10.00 p.m.) | Employee Studierendenwerk OstNiedersachsen, Mobile (0152) 56 71 23 11 |
| Emergency service fire alarm systems | Company Sikomm, no call necessary, message is sent automatically. |
Cleaning of common rooms
The kitchens and bathrooms are cleaned every weekday for support. For each cleaning appointment, the tenants must prepare the following:
- In the kitchen, please clear the cupboard surfaces, the stove, the sink, the table, the windowsill and the floor.
- Please clear all storage areas and the floor in the shower room / toilet.
- Please clear the floor in the hall as far as possible.
Despite the weekly cleaning, we expect all tenants to leave the common rooms in a tidy, neat condition after use. The hob and the oven must be left clean after each use. Please also read our rental conditions point 10.
Please make sure not to hinder the cleaning staff in their work and support them with the appropriate preparations ‐ it also serves your own well‐being!