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Portal for residents

Portal for residents

  • Osteröder Straße 6, 38678 Clausthal-Zellerfeld

Everything you need to know about living in Haus I!

Dormitory ABC

  • Accommodation confirmation: See registration office
  • Airing: 3 times a day for a few minutes with the window wide open
  • Barbecue area: see grounds
    Basketball court: see grounds
  • Bicycle parking spaces: Bicycles can be parked in the garage.
  • Broadcasting fees: More information at www.rundfunkbeitrag.de 
  • Cardof the TU/TUCard/Mensa­‐Card:See TU-­Card
  • Certificate of enrolment: Please present your valid certificate of enrolment to the dormitory support at the beginning of each semester. It can be uploaded via the portal.
  • Cleaning: The tenants have to clean the rooms independently after soiling or use, respectively.
  • Clerk: Responsible for all matters relating to the rental contract
  • Damage report: You can file a damage report via the portal.
  • Deposit repayment: approx. 6 weeks after the termination of the rental contract
  • Doorbell labelling: You get your name tag for the doorbell and letterbox from the dormitory support.
  • Dormitory support: Responsible for moving in and moving out, handing over of the keys and everything related to life in the dormitory
  • Dryer: See washing machines / dryers
  • Duration of residence: Currently limited to a maximum of 5 years
  • Emergency exits / escape routes: It is essential to keep escape routes clear! Please observe the according signs. Emergency exits are secured through a door guard. Only open these doors in emergencies, otherwise an acoustic signal will sound.
  • Energy costs: Please switch off the light when leaving the room. Also turn off the heater if the window is open.
  • Fan in the bathroom: Filters are regularly changed by employees of the Student Services.
  • Fire alarm: See smoke detector
  • Fire extinguishers: Located in the corridors. In the case of negligent use, additional costs will arise for the residents responsible.
  • Fire safety regulations: You can find the current fire safety regulations here.
  • Furniture: The existing furniture mustn’t be swapped out.
  • GEZ: See broadcasting fees
  • Grounds: Located between the dormitories I and II are a barbecue area, seating and a basketball court, all of which can be used by the tenants.
  • Heating / thermostat: Night setback of the heating takes place between 10 p.m. and 6 a.m.
  • Hob & oven: The kitchen is equipped with induction cookers. Make sure to use suitable pots. Please clean the hob and the oven properly after use.
  • House rules: Please observe the house rules in the dormitory. You can find these in the rental terms in the download area.
  • Internet: You get Internet access with the rental contract. You can find the user agreement in the download area.
  • Letterbox(labelling): see doorbell
  • Liability insurance: Included with the conclusion of the rental contract (more information in the download area)
  • Loss of keys: Contact the locksmith.
  • Mensa card:See TU‐Card
  • Mobile phone number: Please give your current mobile phone number to thedormitory support.
  • Moving: Moving or changing rooms is possible for a fee. If you wish to move within the dormitories, please apply again and contact the responsible clerk. You can also submit an exchange application via the portal.
  • Moving out: Make an appointment with the dormitory support 14 days before moving out
  • Online damage report: See defect report
  • Pets: Not allowed in the dormitory
  • Post (delivery): There is a letterbox for each apartment. Please be sure to provide the room number in the address!
  • Pre­‐acceptance:You have to make an appointment with the dormitory support for the pre-­acceptance within 3 days after submitting your cancellation. The current condition of the room is recorded for the purpose of any renovation after moving out.
  • Pub: The basement of the dormitory is home to a small and cozy pub which can be used by the tenants. You can see pictures here.
  • Quiet times: Can be found in the house rules (more information: See house rules)
  • Registration office / citizens' office: Register within 14 days after moving in with the accommodation confirmation that you receive from the dormitory support when you move in.
  • Residence: See registration office
  • Residence entitlement: Every student is entitled who is enrolled at the universities in our area of responsibility.
  • Room exchange: See moving
  • Room temperature: Please ensure that the room temperature is constant. Don’t let the room cool down for a longer period.
  • Security: Please close doors and windows when leaving the room/apartment
  • Shared kitchens/bathrooms: Must be left clean after each use
  • Shower/ silicone: Please wipe the shower with a dry cloth after each use to prevent mould formation
  • Smoke detectors: Available. Never open or manipulate the device yourself! Maintenance is performed by the company Minol. Please report defective smoke detectors to the dormitory support or directly to Minol: Phone (0711) 94 91 19 99
  • Smoking: Prohibited in all halls and common rooms!
  • Storage rooms: Available. If there is free capacity, only intended for small items belonging to the residents of the dormitory
  • Subletting: Possible under certain conditions. You will receive the sublease agreement from your responsible clerk.
  • Tableware: NOT included. All tenants are responsible for dishes themselves.
  • Termination: In the case of the semester contract, termination is possible with a notice period of two months to the end of the semester (more information in the rental contract).
  • TU­‐Card:The electronic student ID can also be used as a library card and cafeteria card. Information at www.tucard.tu-clausthal.de
  • TV: Cable TV connection socket is available in every room.
  • Voltage: 230 V
  • Washer/dryer:Are available and can be used without a fee. The machines were purchased by the tenants themselves. Detergent is also in the tenants' own responsibility. Please do NOT dry your laundry in the room, apartment or hall!
  • Waste/-­separation: Please separate waste and dispose of it properly on a regular basis. Waste bins are available in / at the dormitory. Waste bins are available for the following types of waste:
    Residual waste = grey
    Plastic waste = yellow
    Paper / cardboard = blue
    What belongs in which bin?
    There are public containers for glass and cardboard/paper available near the dormitory.

Emergency numbers

Locksmith (public)Company Meineke, Phone (053 21) 13 58
Water main breaksCompany Lehne: Mobile (0160) 582 39 46
Fire brigade112
Police110
Rescue directing centre19 222
Medical on-call duty116 117
Poison control centre(0551) 192 40
Emergency on-call duty (until 10.00 p.m.)Employee Studierendenwerk OstNiedersachsen, 
Mobile (0152) 56 71 23 11
Emergency service fire alarm systems

Company Sikomm, no call necessary, message is sent automatically.