Portal for residents

Wichernstraße 11, 21335 Lüneburg

Everything you need to know about living in the fresher house Wichernstraße!

Dormitory ABC

Accommodation confirmation: See registration office
Airing: 3 times a day for a few minutes with the window wide open
Bicycle parking spaces: You can park your bicycles on the bicycle rack next to the dormitory.
Broadcasting fees: More information at www.rundfunkbeitrag.de
Certificate of enrolment: Please present your valid certificate of enrolment to the service assistant at the beginning of each semester. It can be uploaded via the portal.
Cleaning: The tenants have to clean their rooms independently.
Cleaning of the hob: Please clean the hob and the oven properly after use.
Clerk: Responsible for all matters relating to the rental contract
Damage report: You can file a damage report via the portal.
Deposit repayment: approx. 6 weeks after the termination of the rental contract
Doorbell labelling: Performed by the service assistant when you move in, also for subtenants
Drain: Please don't pour any food waste or grease down the drain.
Dryer: See washing machines / dryers
Duration of residence: In the fresher house limited to a maximum of 1 year and in the other dormitories limited to a maximum of 5 years. After your year in the fresher house, you may move to a room in one of our other dormitories. if you apply in due time. See move
Emergency exits / escape routes: It is essential to keep escape routes clear! Please observe the according signs. It is prohibited to place bulky objects or furniture in the hallways.
Energy costs: Please switch off the light when leaving the room. Also turn off the heater if the window is open.
Fan in the bathroom: Filters are regularly changed by employees of the Student Services.
Fire alarm: See smoke detector
Fire extinguishers: Located in the corridors. In the case of negligent use, additional costs will arise for the residents responsible.
Fire safety regulations: You can find the current fire safety regulations here.
Furniture: The single apartment with bathroom and shared kitchen comes furnished. It is equipped with a wardrobe, a desk, a chair and a bedframe with slatted frame (mattress not provided, please bring your own mattress in 90 x 200 cm of size). The existing furniture mustn’t be swapped out.
GEZ: See broadcasting fees
Heating / thermostat: Night setback of the heating takes place between 10 p.m. and 6 a.m.
House rules: Please observe the house rules in the dormitory. You can find these in the rental terms in the download area.
Installed facilities: Tenants must not dismantle, loosen or manipulate permanently installed facilities (sanitary facilities, electrical systems, general technical or structural systems, especially shower drains) in the apartments and dormitories in any way. Damage caused by non-compliance will be billed to the perpetrators. If you discover problems with technical systems, please contact the responsible service assistant immediately.
Internet: You don’t need a provider for your internet connection, as you can immediately connect to the Leuphana network (and therefore, the internet) via the network box in you room. Connect your computer to the network box via a network cable. In your network connection, set the IP address to „automatic“ or „DHCP.“ Mind the terms of use. There is no wireless LAN, however you can bring and use your own wireless router. In case of problems, please contact: Phone (0531) 391 - 4971 or wh-supportstw-onde (Mon – Fri 7.00 a.m. to 5.00 p.m.) You can find the user agreement in the download area.
Letterbox(‐labelling):Performed by the service assistant when you move in. Please also contact the service assistant if you are a subtenant.
Liability insurance: Included with the conclusion of the rental contract (more information in the download area)
Loss of keys: Contact the locksmith
Mensa card: See student ID
Mobile phone number: Please give your current mobile phone number to the service assistant.
Moving: Moving or exchanging is possible for a fee of 50 €. If you wish to move within the dormitories, please apply again and contact the responsible clerk. You can also submit an exchange application via the portal.
Moving in: When you take over your room/apartment, please check whether there are any defects or other complaints. You must report those no later than the third working day after the take-over (moving-in report). If you don't, the living space is deemed as properly accepted.
Moving out: Make an appointment with the service assistant 14 days before moving out
Online damage report: See defect report
Parking spaces: are available for free in front of the dormitory. The parking lot behind the building of Kita Campus (next to the dormitory) can also be used by tenants.
Pets: Not allowed in the dormitory
Post (delivery): There is a letterbox for each apartment. Please be sure to provide the room number in the address!
Pre‐acceptance:You have to make an appointment with the service assistant for the pre-acceptance within 3 days after submitting your cancellation. The current condition of the room is recorded for the purpose of any renovation after moving out.
Quiet times: Can be found in the house rules (more information: See house rules)
Registration office / citizens' office: Register at Einwohnermeldeamt Lüneburg (citizens' office Lüneburg) within 14 days after moving in with the accommodation confirmation that you receive from the service assistant when you move in.
Residence: See registration office
Residence entitlement: Every student is entitled who is enrolled at the universities in our area of responsibility.
Room exchange: See moving
Room temperature: Please ensure that the room temperature is constant. Don’t let the room cool down for a longer period.
Security: Please close doors and windows when leaving the room/apartment
Service assistant: Responsible for moving in and moving out, handing over of the keys and everything related to life in the dormitory
Shared kitchens/bathrooms: Must be left clean after each use
Shower/ silicone: Please wipe the shower with a dry cloth after each use to prevent mould formation
Smoke detectors: Available. Never open or manipulate the device yourself! Maintenance is performed by the company Minol. Please report defective smoke detectors directly to Minol: Phone (0711) 94 91 19 99. If the device has a false alarm, please conduct the following test first: Press the test button (middle) quickly and let go again. The smoke detector is in working condition if two short signals sound and the red LED blinks rhythmically. Afterwards, the smoke detector automatically goes back into operational mode.
Smoking: Prohibited in all halls and common rooms!
Storage rooms: In the basement, each shared flat has an own storage room. When moving out, the storage room needs to be cleared out by you.
Student ID:The electronic student ID can also be used as a library card and cafeteria card. More on the LeuphanaCard
Subletting: Possible under certain conditions. You will receive the sublease agreement from your responsible clerk.
Tableware: NOT included. All tenants are responsible for dishes themselves.
Termination: As this contract is temporally limited, it can’t be terminated ahead of time (exception: disenrollment, see download „rental terms“)
TV: Each room is equipped with a TV box. You can watch TV via satellite, however you need to provide your own receiver.
Voltage: 220 V
Washer/dryer: The laundry room is located in the basement. You have access with your room key. These devices provided by the company Schneidereit have an automatic detergent feed and are available to you for free. Please do NOT add any detergent, this would lead to excessive foam formation. For more information, please refer to the posted information sheets. Please do NOT dry your laundry in the room, apartment or hall!
Waste/-separation: Please separate waste and dispose of it properly on a regular basis. Waste bins are available at the dormitory, towards Wichernstraße. You have access with you room keys. Waste bins are available for the following types of waste:
Residual waste = green
Plastic waste = yellow
Paper / cardboard = blue
Organic waste = brown
What belongs in which bin?
Public containers for glass and cardboard are available in front of the dormitory. If you need to dispose of bulky waste, please see www.gfa-lueneburg.de
Windows: are equipped with shutters on the ground floor and with blind on the upper floors

Emergency numbers

Locksmith	Company Power, Phone (04131) 98 15 80 or 24 h number: Mobile (0171) 8 62 87 52
Emergency on-call duty (until 10.00 p.m.)	Dennis Mittelsten Scheid, Mobile (0152) 56 71 24 33
Fire brigade	112
Police	110
Police department	Phone (0 41 31) 83 06 22 15
Rescue directing centre	19 222
Medical on-call duty	116 117
Poison control centre	(0551) 192 40