Portal for residents

Leibnizstraße 22, 38678 Clausthal-Zellerfeld

Everything you need to know about living in Haus VII!

Dormitory ABC

Accommodation confirmation: See registration office
Airing: 3 times a day for a few minutes with the window wide open
Bicycle parking spaces: Available in front of the house entrances, plus one bicycle shed
Broadcasting fees: More information at www.rundfunkbeitrag.de
Cardof the TU/TU-Card/Mensa‐Card: See TU-Card
Certificate of enrolment: Please present your valid certificate of enrolment to the service assistant at the beginning of each semester. It can be uploaded via the portal.
Cleaning: Common rooms, bathrooms and halls are only cleaned once a week for support. The tenants have to clean the rooms independently after soiling or use, respectively.
Cleaning of the hob: Please clean the hob and the oven properly after use.
Clerk: Responsible for all matters relating to the rental contract
Damage report: You can file a damage report via the portal.
Deposit repayment: approx.6 weeks after the termination of the rental contract
Doorbell labelling: Performed by the service assistant when you move in, also for subtenants
Dryer: See washing machines / dryers
Duration of residence: Currently limited to a maximum of 5 years
Emergency exits / escape routes: It is essential to keep escape routes clear! Please observe the according signs.
Energy costs: Please switch off the light when leaving the room. Also turn off the heater if the window is open.
Fan in the bathroom: Filters are regularly changed by employees of the Student Services.
Fire alarm: See smoke detector
Fire extinguishers: Located in every corridor of the shared flats. In the case of negligent use, additional costs will arise for the residents responsible.
Fire safety regulations: You can find the current fire safety regulations here.
Furniture: The existing furniture mustn’t be swapped out.
GEZ: See broadcasting fees
Heating / thermostat: The temperature is not set on the radiator itself but on the room thermostat. Night setback of the heating takes place between 10 p.m. and 6 a.m.
House rules: Please observe the house rules in the dormitory. You can find these in the rental terms in the download area.
Internet: You only need a LAN cable to connect to the internet. You can find the user agreement in the download area.
Letterbox(‐labelling):Performed by the service assistant when you move in. Please also contact the service assistant if you are a subtenant.
Liability insurance: Included with the conclusion of the rental contract (more information in the download area)
Loss of keys: Please contact the service assistant.
Mensa card:See TU‐Card
Mobile phone number: Please give your current mobile phone number to the service assistant.
Moving: Moving or exchanging is possible for a fee of 50 €. If you wish to move within the dormitories, please apply again and contact the responsible clerk. You can also submit an exchange application via the portal.
Moving out: Make an appointment with the service assistant 14 days before moving out
Online damage report: See defect report
Pets: Not allowed in the dormitory
Post (delivery): There is a letterbox for each apartment. Please be sure to provide the room number in the address!
Pre‐acceptance:You have to make an appointment with the service assistant for the pre-acceptance within 3 days after submitting your cancellation. The current condition of the room is recorded for the purpose of any renovation after moving out.
Quiet times: Can be found in the house rules (more information: See house rules)
Registration office / citizens' office: Register within 14 days after moving in with the accommodation confirmation that you receive from the service assistant when you move in.
Residence: See registration office
Residence entitlement: Every student is entitled who is enrolled at the universities in our area of responsibility.
Room exchange: See moving
Room temperature: Please ensure that the room temperature is constant. Don’t let the room cool down for a longer period.
Security: Please close doors and windows when leaving the room/apartment
Service assistant: Responsible for moving in and moving out, handing over of the keys and everything related to life in the dormitory
Shared kitchens/bathrooms: Must be left clean after each use
Shower/ silicone: Please wipe the shower with a dry cloth after each use to prevent mould formation
Smoke detectors: Available. Never open or manipulate the device yourself! Maintenance is performed by the company Minol. Please report defective smoke detectors to the service assistant or directly to Minol: Phone (0711) 94 91 19 99
Smoking: Prohibited in all halls and common rooms!
Storage rooms: Available. If there is free capacity, only intended for small items belonging to the residents of the dormitory
Subletting: Possible under certain conditions. You will receive the sublease agreement from your responsible clerk.
Tableware: NOT included. All tenants are responsible for dishes themselves.
Termination: In the case of the semester contract, termination is possible with a notice period of two months to the end of the semester (more information in the rental contract).
TU‐Card:The electronic student ID can also be used as a library card and cafeteria card. Information at www.tucard.tu-clausthal.de You also need the card to use the washing machines and dryers in the dormitory.
TV: Cable TV connection socket is available in every room.
Voltage: 220 V
Washer/dryer:Are available and can be used for a fee with the TU-Card. Detergent is added automatically and mustn’t be added yourself. Please do NOT dry your laundry in the room, apartment or hall!
Waste/-separation: Please separate waste and dispose of it properly on a regular basis. Waste bins are available in / at the dormitory. Waste bins are available for the following types of waste:
Residual waste = grey
Plastic waste = yellow
Paper / cardboard = blue
What belongs in which bin?
There are public containers for glass and cardboard/paper available near the dormitory.

Emergency numbers

Locksmith (public)	Company Meineke, Phone (053 21) 13 58
Water main breaks	Company Lehne, Mobile (0160) 582 39 46
Fire brigade	112
Police	110
Rescue directing centre	19 222
Medical on-call duty	116 117
Poison control centre	(0551) 192 40
Emergency on-call duty (until 10.00 p.m.)	Employee Studierendenwerk OstNiedersachsen, Mobile (0152) 56 71 23 11
Emergency service fire alarm systems	Company Sikomm, no call necessary, message is sent automatically.

Cleaning of common rooms

In the 3-person and 4-person shared flats, the common rooms are cleaned supportively once a week (see kitchen door for dates). For each cleaning appointment, the tenants must prepare the following:

In the kitchen, please clear the cupboard surfaces, the stove, the sink, the table, the windowsill and the floor.
Please clear all storage areas and the floor in the shower room / toilet.
Please clear the floor in the hall as far as possible.

Despite the weekly cleaning, we expect all tenants to leave the common rooms in a tidy, neat condition after use. The hob and the oven must be left clean after each use. Please also read our rental conditions point 10.

Please make sure not to hinder the cleaning staff in their work and support them with the appropriate preparations ‐ it also serves your own well‐being!