Portal for residents

Wilhelmsgarten 1, 38100 Braunschweig

Everything you need to know about living in the Wilhelmsgarten dormitory!

Dormitory ABC

Accommodation confirmation: See registration office
Airing: 3 times a day for a few minutes with the window wide open
Bicycle parking spaces: Bicycles can be parked in the backyard or the underground car park
Broadcasting fees: More information at www.rundfunkbeitrag.de
Certificate of enrolment: Please present your valid certificate of enrolment to the service assistant at the beginning of each semester. It can be uploaded via the portal.
Cleaning: Common rooms, bathrooms and halls are only cleaned once a week for support (more information). The tenants have to clean the rooms independently after soiling or use, respectively.
Cleaning of the hob: Please clean the hob and the oven properly after use.
Clerk: Responsible for all matters relating to the rental contract
Damage report: You can file a damage report via the portal.
Deposit repayment: approx.6 weeks after the termination of the rental contract
Doorbell labelling: Performed by the service assistant when you move in, also for subtenants
Dryer: See washing machines / dryers
Duration of residence: Currently limited to a maximum of 5 years
Emergency exits / escape routes: It is essential to keep escape routes clear! Please observe the according signs.
Energy costs: Please switch off the light when leaving the room. Also turn off the heater if the window is open.
Fan in the bathroom: Filters are regularly changed by employees of the Student Services.
Fire alarm: See smoke detector
Fire safety regulations: You can find the current fire safety regulations here.
Fire extinguishers: Located in every corridor. In the case of negligent use, additional costs will arise for the residents responsible.
Furniture: The existing furniture mustn’t be swapped out.
GEZ: See broadcasting fees
Heating / thermostat: Night setback of the heating takes place between 10 p.m. and 6 a.m.
House rules: Please observe the house rules in the dormitory. You can find these in the rental terms in the download area.
Internet: You get Internet access with the rental contract. You can find the user agreement in the download area.
Letterbox(‐labelling):Performed by the service assistant when you move in. Please also contact the service assistant if you are a subtenant.
Liability insurance: Included with the conclusion of the rental contract (more information in the download area)
Loss of keys: Contact the locksmith.
Mensa card:See student ID
Mobile phone number: Please give your current mobile phone number to the service assistant.
Moving: Moving or exchanging is possible for a fee of 50 €. If you wish to move within the dormitories, please apply again and contact the responsible clerk. You can also submit an exchange application via the portal.
Moving out: Make an appointment with the service assistant 14 days before moving out
Online damage report: See defect report
Pets: Not allowed in the dormitory
Post (delivery): There is a letterbox for each apartment. Please be sure to provide the room number in the address!
Pre‐acceptance:You have to make an appointment with the service assistant for the pre-acceptance within 3 days after submitting your cancellation. The current condition of the room is recorded for the purpose of any renovation after moving out.
Quiet times: Can be found in the house rules (more information: See house rules)
Registration office / citizens' office: Register within 14 days after moving in with the accommodation confirmation that you receive from the service assistant when you move in.
Residence: See registration office
Residence entitlement: Every student is entitled who is enrolled at the universities in our area of responsibility.
Room exchange: See moving
Room temperature: Please ensure that the room temperature is constant. Don’t let the room cool down for a longer period.
Security: Please close doors and windows when leaving the room/apartment
Service assistant: Responsible for moving in and moving out, handing over of the keys and everything related to life in the dormitory
Shared kitchens/bathrooms: Must be left clean after each use
Shower/ silicone: Please wipe the shower with a dry cloth after each use to prevent mould formation
Smoke detectors: Available. Never open or manipulate the device yourself! Please report faulty smoke detectors to the service assistant.
Smoking: Prohibited in all halls and common rooms!
Storage rooms: There are no storage rooms at the dormitory.
Student ID:The electronic student ID can also be used as a library card and cafeteria card. You also need the card to use the washing machines and dryers in the dormitory. More on the TUcard and HBK-Card.
Subletting: Possible under certain conditions. You will receive the sublease agreement from your responsible clerk.
Tableware: NOT included. All tenants are responsible for dishes themselves.
Termination: In the case of the semester contract, termination is possible with a notice period of two months to the end of the semester (more information in the rental contract).
TV: The rooms are equipped with DVB-T, so you can watch TV via an indoor antenna (not included in the room)
Voltage: 220 V
Washer/dryer:Are available and can be used for a fee with the student ID. Detergent is added automatically and mustn’t be added yourself. Please do NOT dry your laundry in the room, apartment or hall!
Waste/-separation: Please separate waste and dispose of it properly on a regular basis. Waste bins are available in / at the dormitory. Waste bins are available for the following types of waste:
Residual waste = grey
Plastic waste = yellow
Paper / cardboard = blue
What belongs in which bin?
There are public containers for glass and cardboard/paper available near the dormitory.

Emergency numbers

Locksmith	Company HSBoy, Phone (0531) 79 90 90
Heating, ventilation, air conditioning and sanitary facilities	Company Geiler, Mobile (0172) 458 87 56
Electricity (electrical systems)	Company Waßmann, Mobile (0171) 764 37 34
Fire alarm systems	Company Pape, Phone (0531) 238 25 66
Emergency on-call duty (until 10.00 p.m.)	Klaus Layda, Mobile (0152) 56 71 21 41
Fire brigade	112
Police	110
Rescue directing centre	19 222
Medical on-call duty	116 117
Poison control centre	(0551) 192 40

Cleaning of common rooms

In the 3-person and 4-person shared flats, the common rooms are cleaned supportively once a week (see kitchen door for dates). For each cleaning appointment, the tenants must prepare the following:

In the kitchen, please clear the cupboard surfaces, the stove, the sink, the table, the windowsill and the floor.
Please clear all storage areas and the floor in the shower room / toilet.
Please clear the floor in the hall as far as possible.

Despite the weekly cleaning, we expect all tenants to leave the common rooms in a tidy, neat condition after use. The hob and the oven must be left clean after each use. Please also read our rental conditions point 10.

Please make sure not to hinder the cleaning staff in their work and support them with the appropriate preparations ‐ it also serves your own well-being!