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Issues with the internet connection?

The internet isn't working or you can't connect your laptop to the WiFi? Simply fill out the form and we will get in touch with you!

Dormitory BUX

Estebrügger Straße 31 a d

Dormitory SU

In den Twieten 5

Room-/apartment number (according to the tenancy agreement)

Please enter your room number from §1 of your tenancy agreement so we can process your query more quickly.

Name

First Name

Last Name

Please enter a valid email adress so we can reach you quickly in case of further questions.

Mobile phone number

Issues with:

WiFi

LAN

Hinweis_Nutzungsvereinbarung

I have taken note of the following excerpt from the user agreement:
2.3 Availability can only be ensured to the network socket or to the interconnection point.
2.4 It is the user’s responsibility that his/her own devices like routers are working properly. The STWON cannot provide any support for the tenant’s devices.

KeinSupportWLAN_BS

We are only supplying a LAN/cable connection in your dormitory. Please connect your device directly with the network outlet and check if the problem still occurs.
Please understand that we cannot answer your question about WiFi.

Excerpt from the user agreement:
2.3 Availability can only be ensured to the network socket or to the interconnection point.
2.4 It is the user’s responsibility that his/her own devices like routers are working properly. The STWON cannot provide any support for the tenant’s devices.

KeinSupportWLAN_CLZ

KeinSupportWLAN_HI

KeinSupportWLAN_LG

KeinSupportWLAN_WOB

KeinSupportWLAN_WF

KeinSupportWLAN_SU

Description of issue

Please describe your issue as detailed as possible.

User agreement

I have read the terms of use and agree to them.

Privacy notice

I have read the privacy notice and agree to it.