Portal for residents

• In den Twieten 3 – 7, 29556 Suderburg

Everything you need to know about living in the dormitory In den Twieten!

Dormitory ABC

• Accommodation confirmation: See registration office
• Airing: 3 times a day for a few minutes with the window wide open
• Bicycle parking spaces: Available in front of the house entrances, plus one bicycle room in the basement of house 5.
• Broadcasting fees: More information at www.rundfunkbeitrag.de 
• Certificate of enrolment: Please present your valid certificate of enrolment to the service assistant at the beginning of each semester. It can be uploaded via the portal.
• Cleaning: The tenants have to clean the rooms independently after soiling or use, respectively.
• Cleaning of the hob: Please clean the hob and the oven properly after use.
• Clerk: Responsible for all matters relating to the rental contract
• Damage report: You can file a damage report via the portal.
• Deposit repayment: approx. 6 weeks after the termination of the rental contract
• Doorbell labelling: Performed by the service assistant when you move in, also for subtenants
• Dryer: See washing machines / dryers
• Duration of residence: Currently limited to a maximum of 5 years
• Emergency exits / escape routes: It is essential to keep escape routes clear! Please observe the according signs.
• Energy costs: Please switch off the light when leaving the room. Also turn off the heater if the window is open.
• Fan in the bathroom: Filters are regularly changed by employees of the Student Services.
• Fire alarm: See smoke detector
• Fire extinguishers: Located in the corridors. In the case of negligent use, additional costs will arise for the residents responsible.
• Fire safety regulations: You can find the current fire safety regulations here.
• Furniture: The existing furniture mustn’t be swapped out.
• GEZ: See broadcasting fees
• Heating / thermostat: Night setback of the heating takes place between 10 p.m. and 6 a.m.
• House rules: Please observe the house rules in the dormitory. You can find these in the rental terms in the download area.
• Internet: You get Internet access with the rental contract. You can find the user agreement in the download area.
• Letterbox(‐labelling):Performed by the service assistant when you move in. Please also contact the service assistant if you are a subtenant.
• Liability insurance: Included with the conclusion of the rental contract (more information in the download area)
• Loss of keys: Contact the locksmith.
• Mensa card:See student ID
• Mobile phone number: Please give your current mobile phone number to the clerk.
• Moving: Moving or exchanging is possible for a fee of 50 €. If you wish to move within the dormitories, please apply again and contact the responsible clerk. You can also submit an exchange application via the portal.
• Moving out: Make an appointment with the service assistant 14 days before moving out
• Online damage report: See defect report
• Pets: Not allowed in the dormitory
• Post (delivery): There is a letterbox for each apartment. Please be sure to provide the room number in the address!
• Pre­‐acceptance:You have to make an appointment with the service assistant for the pre-­acceptance within 3 days after submitting your cancellation. The current condition of the room is recorded for the purpose of any renovation after moving out.
• Quiet times: Can be found in the house rules (more information: See house rules)
• Registration office / citizens' office: Register within 14 days after moving in with the accommodation confirmation that you receive from the service assistant when you move in.
• Residence: See registration office
• Residence entitlement: Every student is entitled who is enrolled at the universities in our area of responsibility.
• Room exchange: See moving
• Room temperature: Please ensure that the room temperature is constant. Don’t let the room cool down for a longer period.
• Security: Please close doors and windows when leaving the room/apartment
• Service assistant: Responsible for moving in and moving out, handing over of the keys and everything related to life in the dormitory
• Shared kitchens/bathrooms: Must be left clean after each use
• Shower/ silicone: Please wipe the shower with a dry cloth after each use to prevent mould formation
• Smoke detectors: Available. Never open or manipulate the device yourself! Maintenance is performed by the company Minol. Please report defective smoke detectors directly to Minol: Phone (0711) 94 91 19 99.
• Smoking: Prohibited in all halls and common rooms!
• Storage rooms: there are no storage rooms at the dormitory
• Student ID:The electronic student ID can also be used as a library card and cafeteria card. More on the OstfaliaCard
• Subletting: Possible under certain conditions. You will receive the sublease agreement from your responsible clerk.
• Tableware: NOT included. All tenants are responsible for dishes themselves.
• Termination: In the case of the semester contract, termination is possible with a notice period of two months to the end of the semester (more information in the rental contract).
• TV: Cable TV connection socket is available in every room.
• Voltage: 220 V
• Washer/dryer:Are available and can be used without a fee. Detergent is added automatically and mustn’t be added yourself. Please do NOT dry your laundry in the room, apartment or hall!
• Waste/-­separation: Please separate waste and dispose of it properly on a regular basis. Waste bins are available in / at the dormitory. Waste bins are available for the following types of waste:
  Residual waste = grey
  Plastic waste = yellow
  Paper / cardboard = blue
  What belongs in which bin?
  There are public containers for glass and cardboard/paper available near the dormitory.

Emergency numbers

Locksmith	Mr Michael Luther, Mobile (0171) 325 17 03
Emergency on-call duty (until 10.00 p.m.)	Dennis Mittelsten Scheid, Mobile (0152) 56 71 24 33
Fire brigade	112
Police	110
Rescue directing centre	19 222
Medical on-call duty	116 117
Poison control centre	(0551) 192 40

Cleaning of common rooms

There is no supportive cleaning in the common rooms.

We expect all tenants to leave the common rooms in a tidy, neat condition after use. The hob and the oven must be left clean after each use. Please also read our rental conditions point 10.